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Refund Policy

Please be reminded that our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund request only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund. 

Only items purchased directly from https://www.60gifts.com/ will be accepted.

HOW DO I RETURN AN ITEM?

Please submit your request for a refund/ exchange within timeframe of return policy. 

1.RECEIVED ITEMS

If you get one of the received items issues below, please contact us HERE to report the issue and request a refund or a replacement. 

We accept refund/ exchange for the following reasons only:

* Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.

  • The item received is incorrect or defective. (wrong color, wrong size, etc...)

For incorrect or defective items, we can either refund or replace the order.

  • The item received is damaged/broken

For damaged/broken items, we can either refund or replace the order.

  • The order arrived with one or more items missing.

If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

  • The product received is not the same as on the website/store

If your order items have quality issues (such as blurry printing, faded printing, poor print quality, etc.), we can either refund or replace the order.

  • The product received is not what you ordered

If the item you received is totally different from what you order, we can either refund or replace the order.

PLEASE NOTE:

  • A request needs to be submitted within 20 days from the delivery date or 45 days from the order date to qualify for credit or replacement. Please contact us HERE or send an email to support@60gifts.com

         To file a claim, you need to provide all the following information (this is a must):

    • Email address. 
    • Order number
    • Proof of purchase
    • Attached picture/video of proof of the faulty product. 
    • Complete delivery address
    • Contact telephone number

       Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

  • We do not offer replacements or refunds for mistakes made by the customer:
    • Incorrect shipping addresses
    • Invalid address entry
    • Improper care, damages in use.  
    • Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct

       Our company can only offer you a discount for reordering in the cases above.

  • The refund process may take up to 14 business days and is credited via your original form of payment.
  • Modifications are not allowed for replacement items.
  • Please contact us if you have an order issue before returning any products.